Return and Refund Policy – Madanapalle Bramha Silvers

At Madanapalle Bramha Silvers, we are dedicated to offering you the finest jewellery and excellent customer service. To ensure your satisfaction, we have outlined the following return and refund policy:

Return Eligibility Criteria

Incorrect Product Shipped
If you receive a product that is different from what you ordered, please contact us within 48 hours of receiving the item. After verifying the issue, we will arrange for a replacement or refund. Refunds will be credited to your original payment method within 7-10 business days.

Damaged Product
If the product arrives damaged, please notify us within 48 hours of delivery. Kindly provide clear photographs of the damaged item for verification. Once confirmed, we will offer a replacement or refund for the affected product.

Quality Concerns
If you have concerns regarding the quality or craftsmanship of the product, please contact our support team within 7 days of receiving your order. Returns due to quality issues will be considered after an evaluation by our quality assurance team.

Non-Returnable Items

  • Customized or personalized jewellery, such as engraved pieces or made-to-order designs, cannot be returned unless they arrive damaged or defective.
  • Products that show signs of wear, damage, or alteration by the customer are not eligible for return or refund.
  • Returns are not accepted for international orders unless the product is damaged during transit.

Return and Refund Process

To initiate a return or refund, please follow these steps:

  1. Contact Us: Notify our customer support team within the eligibility window by phone or email. Provide your order details and describe the issue.
  2. Submit Evidence: If applicable, share clear photos or videos of the product to assist with the assessment.
  3. Approval and Return Instructions: Once your return request is approved, we will provide detailed instructions for returning the product. In some cases, we may offer a prepaid return shipping label.
  4. Inspection and Resolution: After receiving the returned product, our team will inspect it to confirm the issue. Once confirmed, we will process either a replacement or refund. Refunds will be credited to your original payment method within 7-10 business days
  5. Replacement should be raised within 24 hours and the replaced product will be delivered within 5-7  days.

Important Notes

  • All return shipping costs must be covered by the customer, except when the return is due to our error (incorrect or damaged product).
  • Products must be returned in their original packaging along with any certificates, invoices, and accessories.
  • For refunds, any applicable shipping or customization charges will not be refunded unless the issue is caused by us.

Thank you for choosing Madanapalle Bramha Silvers. We value your trust and are committed to providing a seamless shopping experience.

For any further assistance, please feel free to reach out to our customer support team.